Reference

Terms and Conditions That Apply to Your bvisa99 Account

These terms set out what you agree to when you open and use a bvisa99 account — covering deposits through bKash, Nagad or Rocket, gameplay, withdrawals and how we handle disputes.

Applies to all account holdersCovers bKash, Nagad, Rocket transactionsSubject to local law and eligible regionsUpdated terms take effect on publicationContact support for clarifications
bvisa99 Terms and Conditions That Apply to Your bvisa99 Account
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open live chat from your account dashboard to ask about a specific clause, a transaction dispute or a wallet verification step. Response times vary by queue.
Email Support Send a detailed query to our support address listed in your account settings. Include your account ID and the relevant terms section for a faster resolution.
Account Help Centre The help centre inside your account covers common terms questions — from bKash withdrawal conditions to account suspension appeals — without waiting for an agent.
HOW WE UPHOLD THESE TERMS

How bvisa99 Applies and Enforces These Terms

We apply these terms consistently across all accounts. When a dispute arises — whether it involves a Nagad transfer that did not reflect in your balance or a question about account suspension — our team reviews the relevant transaction record and account history before reaching a decision. We do not alter terms retroactively and we notify you of any changes through your registered contact details.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately to freeze activity.

Transaction Records

Every deposit and withdrawal through bKash, Nagad or Rocket is logged against your account. You can view your full transaction history from the wallet tab in your dashboard.

Terms Update Process

When we update these terms, the revised version is published on this page with a clear effective date. Continued use of your account means you accept the updated version.

Dispute Resolution

Disputes are reviewed against the transaction record and the terms in effect at the time of the event. Submit a dispute through live chat or email with your account ID and the relevant details.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, reach out through live chat or the help centre in your account.

Yes. The terms cover your entire account — including deposits via bKash, Nagad or Rocket, gameplay activity, withdrawals and any bonus conditions attached to your account at the time.

We publish the updated terms on this page with an effective date. If you continue using your account after that date, you are accepting the revised terms. We recommend checking this page periodically.

We may suspend or close an account if activity is inconsistent with these terms, if verification cannot be completed, or if your region does not permit access. You will be notified through your registered contact details.

Contact us via live chat or email with your account ID and the transaction reference. We review the logged record against the terms in effect at the time and respond with our findings.

Yes. Access to the platform and the services described in these terms depends on your local law and the eligible regions we serve. It is your responsibility to confirm that access is permitted in your jurisdiction.

Under these terms, all activity through your account is treated as authorised by you. If you believe your account has been accessed without your permission, notify support immediately so we can take action.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.